FAQ

What is Dermal Cosmetics?

Dermal Cosmetics is a brand by the EU-based and fully licensed company Georock Desing Ltd. We are registered to distribute and sell certified medical devices and quality cosmetics to clients in both EU-based and non-EU-based countries. We do that directly through our online store.

Are the products you offer genuine?

Absolutely! We sell only authentic products that were manufactured and packed in full compliance with international quality, safety, and health standards. They have also been properly licensed and thoroughly tested. Dermal Cosmetics does not offer bootleg.

How can I order?

You can order products from our shop either as a guest or as a registered user. We would recommend the latter option if you are a returning customer because it will save you time when you use our website in the future to make other purchases. No matter whether you choose to order as a guest or through a registered account, you will be able to easily add items to your cart through the “Add to Cart” button available on each product page. You can also review, add or delete items from your cart at any point before you proceed to checkout.

What information should I provide when ordering?

You will be required to provide only standard information such as your first and last names, the country, town/city and exact address to which you would like to have your order delivered, ZIP or postcodes, phone number, and email address. You will also be required to provide some general banking or credit/debit card information when you proceed to payment.

Is my personal and banking information safe with you?

Yes, we will not share your information with third parties. In fact, even we, at Dermal Cosmetics, will not be able to see it because it will be submitted in a safe manner to an innovative checkout service. If you wish to learn more about the way we handle our clients’ personal data, visit our Privacy Policy page.

How can I pay?

You can pay either via a credit or debit card (Visa, MasterCard, Maestro or Borica) or via a bank transfer. If you choose to use the second payment method, your bank may require you to cover additional transaction fees. Your order will be sent to you after the bank payment has been successfully cleared.

Is VAT charged?

If you are not based in the EU, you will not be required to pay VAT. Nevertheless, other taxes and fees may apply to your based on your location. It should also be noted that the prices on our store do not include VAT by default. Clients from the EU pay VAT as per their local rates.

What about wholesale prices? Do you offer any of the items on your store at wholesale prices?

Yes, we do. We offer the products on our web store at wholesale prices to retailers. Custom-tailored quotes are also an option with us. We can provide you with a special discount for bulk purchases for some of the items we sell. Contact us to learn more about that.

Where do you ship?

We ship to countries all over the world. What is more, we even offer fast international shipping.

How do you ship?

We can ship your order either by mail or a courier. You will have the chance to pick which of these two shipping methods you prefer to use at checkout. If you opt for postal delivery, you can pick either a Standard or a Priority Mail delivery. If you go with the courier delivery option, you will again have two choices – Standard or Express Courier. We work with several different courier companies among which are EMS, DPD, and TNT.

How long before I receive my order?

That depends on the address to which you want to have your order shipped. Delivery times vary from location to location. Orders to EU-based countries send with a Standard Postal Delivery usually arrive within 7-9 business days and those sent with a Priority Postal Delivery can take 6-7 business days to reach their destination. EU-based clients who opt for a Standard Courier Deliver will receive their order within 3-6 business days. With an Express Courier Delivery – you can expect your items in 1-2 business days. Clients based outside the EU will receive their order within 15-20 business day with Standard Mail Delivery, 10-15 business days with Priority Mail Delivery, 7-10 business days with Courier Delivery. These are example delivery times and delays, which are beyond our control, may occur. For more extensive information on our methods of shipping and delivery times, please refer to our Shipping and Delivery page.

What is your return policy?

If you wish to return a product you ordered from Dermal Cosmetics, please contact us no later than 3 days after you have received your order. Our vetted client care team will examine your complaint on an individual basis and get back to you in a swift manner. We invite you to refer to the Return Policy page on Dermal Cosmetic’s website for more detailed information on our return policy.

If you want to ask us some other questions, get in touch with us. Our dedicated customer care team is at your service from 9 am to 5 pm (CET) between Monday and Friday. Don’t forget to also take the time to familiarize yourself with our full Terms and Conditions.